Shipping policy

Shipping Policy

Last updated: September 4, 2026

At OSIVANE, we work with fulfillment and shipping partners to deliver orders to customers in different locations around the world.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or public holidays.

During periods of high order volume, product launches, holidays, or unexpected circumstances, processing may take longer.

2. Shipping Times

Delivery times vary depending on the product, destination, shipping method, fulfillment location, and carrier.

Estimated delivery times are displayed on the applicable product page or during checkout where available.

Shipping estimates are not guaranteed delivery dates.

International orders may take longer than expected due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

3. Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has shipped.

4. International Shipping

OSIVANE may ship products internationally.

Depending on your destination and the shipping method selected, your order may be subject to customs duties, taxes, import fees, or other charges imposed by your country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for providing accurate shipping and contact information when placing an order.

5. Incorrect Shipping Information

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and the order has already shipped, additional shipping or replacement costs may apply.

6. Delayed or Lost Packages

If your order is significantly delayed or appears to be lost, please contact us at:

support@osivane.com

We will review the tracking information and, where appropriate, work with the shipping carrier or fulfillment partner to investigate the shipment.

7. Multiple Shipments

Some orders containing multiple products may arrive in separate packages because products can be fulfilled from different locations.

You may therefore receive more than one tracking number for a single order.

8. Delivery Issues

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

If you receive an incorrect or defective product, please contact us at support@osivane.com so we can assist you.

9. Contact

For shipping questions, contact:

OSIVANE
Email: support@osivane.com